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Mediation can be seen as a win-win for both parties. The process if successful is cost and time effective, and far less stressful. In contrast, a civil claim can take over 5 years to settle. The legal costs are exorbitant and the process very stressful.

Furthermore, the Courts are starting to enforce mediation as a manner of settlement, prior to matters being referred to trial.

An interest in mediation lead Louisa to attend various mediation lectures and courses and Louisa now also an accredited mediator through LEAD (Law Society of SA), with a specialised interest in medical law.